About Greenwood

A New Vision Of Travelling

Our company has more than 10 years of experience in Tulum. We have extensive knowledge of the area and the local rental market, setting us apart from the rest. We are able to expertly match our clients’ expectations with local resources, whether it be choosing the right property, helping to plan your vacation, or something as simple as paying property taxes.

Greenwood is a Mexican corporation and the first licensed broker in Tulum. We offer property management, vacation rentals, condo administration, real estate, and services. Each member of our team has been hand picked for the special skills and experience they have.

Over the last decade, we have gained a wide network of clients. However, we prefer to keep our portfolio smaller than most and focus on quality instead of quantity. We ensure that all of our properties are in top form and every guest is a priority.

Property Management

We know what it takes to manage your property, whether it’s your source of income or residence. Our team offers every aspect of property management. Our offices are located here in town, so we are always available to quickly respond to you or your guests.

We offer reliable and trustworthy services to ensure your property maintains its value. Whether you are here or far away, we care for your home as we know you would. Using personalized checklists, we do weekly inspections for maintenance, inventory, and security. We make sure any issue is solved quickly and thoroughly. Our relationships with vendors ensure you get fair prices and quick responses.

Weekly Inspections

Inventory Services

Bill Payments

Pool Cleanings and Maintenance

Monthly statements

Supplies purchasing

Landscape services

Repair and maintenance services and supervision

Cleaning services and coordination

Rental Services

We understand what you expect from your investment, and we know what it takes to generate profits. Our qualified team makes sure you can relax and earn money while we take care of the rest. We work with multiple platforms to promote your property and maximize rental income. Our attention to detail, commitment to quality, and follow through have contributed to our excellent ratings and high occupancies year round. We currently have over 500 positive reviews on Airbnb, and have been positioned as Superhosts for many years. We are also proud of how many return guests and recommendations we receive.

Listing optimization

Professional photography

Dynamic personalized rate setting

Guest communication. Before, during, and after their stay.

Concierge Services

Screening guests

Writing and requesting reviews

Handling payments and deposits

Multi-calendar management

Monthly detailed statements

House manuals

24/7 emergency contact

Real Estate

Greenwood has the unique advantage of understanding sales from the viewpoint of rental income. We are able to help clients choose the right property for their goals. We can offer ROI reports (return on investment) based on our actual properties, not simple hypotheticals.

Vacation Services

When you stay at a Greenwood property, it is an experience, not just a rental. Behind each booking is a team at your service. We make sure that each of the properties we offer is well maintained, in a good location, thoroughly cleaned, fully stocked, and prepared for your arrival.

We love sharing this beautiful place we call home with our guests. We are happy to help make our guests’ vacations unforgettable experiences.

Included

Drinking water service

Basic kitchen supplies

Coffee machines and coffee

Cleaning before and after each stay

Sheets, towels, and pillows

Concierge service

High speed internet

Safe Parking

Cleaning services and coordination

Additional Fee Services Offered

Airport transportation

Bike or scooter rental

Flowers, balloons, cake delivery

Grocery delivery

Chef services

Tours

Laundry service

Daily housekeeping

Most properties are pet-friendly with a fee

Babysitting service

Services

Consider us your friends in the field. We are happy to assist with whatever services you need. We have the experience and expertise to advise on real estate matters, pay property taxes, make changes or payments to bank trusts, or help you buy or register your car, among others.

We can advise on real estate matters, such as setting up a bank trust or corporation, and help with each step. We work with and can recommend our preferred lawyers, notaries, translators, or other providers.

Condo Administration

For the last several years, we have managed the HOA for Los Arboles Tulum, a pioneer eco development of 221 owners. We manage the annual budget, supervise the employees, handle all payments and expenses, monitor the security and visitor registrations, maintain the infrastructure, assist with closings, and generate the website updates and monthly newsletter, among other things.

We are honored to be part of such an incredible community, and proud of the work we continue to do there.

Our Team

Ashley Hildreth
Managing Director

In 2014, Ashley opened Greenwood Property Services. She manages the daily operations, oversees the administration and client relations, and is directly involved in every aspect of the business. Ashley is a Mexican-licensed broker and agent. She speaks fluent English and Spanish.

Jhoanna Cobá Herrera
Client Services

Born and raised in Campeche, Jhoanna is proud of her Mayan and Mexican heritage. She graduated from Universidad Meso Americana in Merida with a degree in Tourism and Foreign Language. With a passion for travel and learning about new cultures, she pursued a career in the international service industry.

Wendy Pineda
Reservations Manager

Born in Acapulco, Guerrero and raised in Cancun since 1986, Wendy graduated from Universidad Tecnologica of Cancun in 2002. She began working in the hospitality industry as a customer service representative. Her love of travel led her to accept a position as guest relations manager on a cruise ship.

Angélica Eb Carrillo
Administration

Angelica was born and raised in the Yucatan, where she received her studies. She worked in the hotel industry for more than a decade as a cashier and later as head of inventory. She joined the Greenwood team about 3 years ago as administrator. She helps track expenses, supervises inventory, and does our scheduling.

Josue Dzul May
Chief of Maintenance

Josue was born and raised in Chemax, Yucatan, where he received his degree with an 8.4 score. He was recruited to join our team 2 years ago as the head of maintenance. Having worked 15 years for a well-known Tulum hotel chain, he brings a unique understanding of the upkeeping side of hospitality.

Jacobo Méndez Márquez
Property Maintenance

Jacobo has been part of our maintenance team for the last couple of years, specializing in off-grid properties. He was born in Veracruz. He has vast experience working in the hotel industry, specifically in solar-powered small Tulum hotels. He worked alongside Josue, our head of maintenance, for 3 years before joining our team.